Voice interaction in learning: what changes for learners
Moving from a click-based interface to a voice interface changes how learners interact with a course. Here are three aspects of the experience and what they can mean for trainers.
Three major changes in behaviour
1. The barrier to asking questions drops sharply
Asking a written question takes effort: composing it, typing it and reading it back. Asking aloud is closer to the familiar experience of speaking to a trainer. Learners can ask for clarification in their own words, at the point where a question arises.
2. Pausing no longer disrupts the experience
When the learner speaks, the video pauses automatically. They do not have to look for the button or interrupt their train of thought. The conversation takes place, then they ask to resume. The continuity of learning is preserved.
3. Learning becomes “more human”
Voice creates a conversational experience. Learners know that they are speaking to an AI, while using a familiar channel to ask for explanations about the approved learning content.
What about the trainer?
Questions asked aloud arrive in the administration interface transcribed and categorised. Trainers can see which issues arise in each module. This is a new source of learning data that was not available in traditional LMS platforms. See also: reviving a training video catalogue (in French).
For training providers, these conversations can help identify topics that need clarification and guide improvements to learning content. See the training providers page.
In summary
Voice interaction is not a gimmick. It is an interface change that brings the asynchronous experience closer to face-to-face learning, and gives trainers unprecedented insight into what is going on in their learners’ minds.
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